Exactly how long this takes varies, depending on the size of the download and the speed of your internet connection.

If that's the case, you'll have to wait for the data to download to your console or PC. When that happens, it means you can't continue on to play until you've got the most recent update downloaded.

Please find the category of your on our Returns page to determine its eligibility and associated restocking fees.If you're trying to play NBA 2K19 but are receiving a message with the error codes 'EFEAB30C' or '4B538E50', a common reason for seeing these errors is because you don't have the latest data downloaded. The return/exchange period begins on the date the order is delivered.Īll returns/exchanges may be subject to a restocking fee. Returns/exchanges can be made within 30 calendar days of receiving your order. **We do not offer exchanges or give refunds for wrongful purchases once the Product Activation Key is sent, as it is the buyer's responsibility to check the system requirements of any product prior to purchase. If necessary, we will put you directly in contact with the manufacturer for further support. We will do everything in our power to troubleshoot with you in order to help you get started.

If you are unable to complete a download or access an application, please contact ITFactory customer service for assistance. For more information please contact us at you purchase a software download and we (or the Publisher) have sent you the product activation code, you are responsible for downloading (if applicable) and confirming your ability to access the software, and bear all risk of loss after downloading the application or receiving the license key, including any loss due to a computer or hard drive malfunction. All software products delivered electronically (downloads) are final sale once the product activation key has been sent, except in the case of defective items.

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